DOVER MARINA REWARDS PRIVACY AND COOKIES POLICY

We understand your privacy is important and you care about how your personal data is used. We respect and value the privacy of everyone who enrols to our Loyalty Scheme, Dover Marina Rewards, and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Policy carefully and ensure you understand it. Your acceptance of this Policy is deemed to occur upon your first use of the Site. If you do not accept and agree with this Policy, you must stop using the Site immediately.

DEFINITIONS

In this Policy the following terms shall have the following meanings:

Account”                    means an account in the Loyalty Scheme;

Cookie”                     means a small text file placed on your computer or device by the Site when you visit certain parts of the Site and/or when you use certain features of the Site;

Cookie Law”              means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

EEA”                         means the European Economic Area, which comprises all member states of the EU plus Norway, Iceland and Liechtenstein;

Loyalty Scheme”        means the Dover Marina Rewards loyalty scheme; and

Site”                          means the website at dovermarina.brilliant-rewards.com, which is operated by our partner Brilliant Hospitality Solutions Limited, a limited company registered in England under 09635055, whose registered address is 23 Talbot Road, Manchester, M16 0PE.

INFORMATION ABOUT US

The Loyalty Scheme is operated by Dover Marina Hotel & Spa, Dover Waterfront, Waterloo Crescent, Dover, Kent, CT17 9BP.

WHAT DOES THIS POLICY COVER

This Privacy Policy applies only to your use of the Site. The Site may contain links to other websites. We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

WHAT DATA DO WE COLLECT

Depending upon your use of the Site, we may collect some or all of the following data:

  • Loyalty scheme registration details (name; date of birth; gender; email address; special occasion date; telephone number; postal address)
  • Transaction history (date, amount spent, department)
HOW DO YOU USE MY PERSONAL DATA?

Your personal data may be used for any of the following purposes:

  • personalising and tailoring the services for you;
  • communicating with you and responding to communications from you; and
  • supplying you with email newsletters you have subscribed to.

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone, text message or post with information, news, and offers on our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

HOW LONG WILL YOU KEEP MY PERSONAL DATA?

Your personal data will be kept for as long as you remain a member of the Loyalty Scheme.

HOW AND WHERE DO YOU STORE MY PERSONAL DATA?

 

We may store or transfer some or all of your personal data in countries that are not part of the EEA. These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK or EEA and under the GDPR.

We ensure that any personal data transferred outside the EEA is protected by requiring all companies within the group to follow the same rules with respect to personal data usage. These are known as “binding corporate rules”. More information on binding corporate rules is available from the European Commission.

Alternatively, we may transfer your personal data to countries that the European Commission has deemed to provide an adequate level of personal data protection. Again, more information is available from the European Commission.

Also, we use specific contracts with external third parties that are approved by the European Commission for the transfer of personal data to third countries. These contracts ensure the same levels of personal data protection that would apply under the GDPR. More information is available from the European Commission.

Where we transfer your data to a third party based in the United States of America, this may be protected if they are part of the EU-US Privacy Shield. This requires that third party to provide data protection to standards similar to those in Europe. More information is available from the European Commission.

Data security is of great importance to us, and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through the Site.

Notwithstanding the security measures we take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to us data via the internet.

 

DO YOU SHARE MY PERSONAL DATA?

We may share your data with other businesses which participate in the Loyalty Scheme in the future.

Other than as set out above, we do not share your data with third parties. However, in some circumstances, we may be legally required to share certain data if we are involved in legal proceedings or complying with legal obligations, a court order or the instructions of a government authority.

 

HOW CAN I CONTROL MY PERSONAL DATA? 

When you submit personal data via the Site, you may be given options to restrict the use of your personal data. In particular, we aim to give you strong controls on our use of your personal data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and/or by managing your Account.

 

CAN I WITHHOLD INFORMATION?

You may access the Site without providing any personal data at all. However, to become a member of the Loyalty Scheme you will be required to submit or allow for the collection of certain data.

 

HOW CAN I ACCESS MY DATA?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent by to the email or postal address shown in clause 13.

There is not normally any charge for a subject access request. However, if your request is manifestly unfounded or excessive (for example, if you make repetitive requests) we may charge a fee to cover our administrative costs in responding.

We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data, within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date We receive your request and, if relevant, your fee.

 

HOW DO YOU USE COOKIES?

At the date of this Privacy Policy, we do not use Cookies on the Site.

If we use Cookies in the future we will let you know by updating this Privacy Policy. You will be shown a pop-up message or message bar requesting your consent to set those Cookies. We will take great care to ensure that your privacy is not at risk by allowing Cookies if we use them in the future.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

 

HOW DO I CONTACT YOU?

To contact us about anything to do with your personal data and data protection please use the following details:

email: reservations@dovermarinahotel.co.uk

telephone: 01304 203633 or

post: Dover Waterfront Waterloo Crescent Dover Kent CT17 9BP

 

CHANGES TO THIS POLICY

We may change this Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on the Site and you will be deemed to have accepted the terms of the Policy on your first use of the Site following the changes. We recommend you check this page regularly to keep up-to-date.